Motivated Care Assistant with a personable character that has the ability to provide complete, hands-on personal care delivered with compassion and enthusiasm, while contributing positively to people’s physical and emotional well-being. Eager for new challenging position within a caring organization where I can continue to increase my work experience and develop my skills.
Second Class Upper ( Awaiting Senate Approval )
Upper Credit
• Assist in personal hygiene care such as bed bath, mouth wash and cleaning.
• Assist with personal care task washing, dressing, eating and toileting.
• Assist in safe lifting, transferring, repositioning and movement of clients.
• Supporting patients emotional, psychological, and developmental well-being, in delivering care that makes a real difference to patients.
• Taking record during the period of observation.
• bserve, monitor and record patient’s physical and emotional well-being and promptly report any changes to senior staff.
• Encourage patient to participate in social and recreational activities.
• Remained up-to-date on latest treatments, care improvements, and regulations to facilitate continued patient satisfaction and wellbeing.
• Actively listened to patients' complaints and feedback, actioning improvements to continuously elevate quality of care.
• Helped patients improve mental wellbeing by providing a helpful and happy service throughout care.
• Kept public areas clean and hygienic by performing routine sanitization tasks.
• Maintained excellent patient relationships by going the extra mile to attend to their needs and provide ongoing support.
• Locating the correct goods as per customer orders using barcodes and serial numbers.
• Using warehouse machinery to move goods from storage areas to packaging areas.
• Using industrial packaging materials such as cardboard boxes, wooden pallets and bubble wrap safely and securely package goods.
• Ensuring that storage areas are kept fully stocked at all times.
• Following health and safety policies and procedures in the warehouse.
• Receive and check incoming pick tickets.
• Re-stock inventory manually or with warehouse equipment.
• Adhere to health and safety policies and quality standards.
• Supervise the recovery activities of the bank’s Debt Collection Officers and Agents
• Responsible for managing delinquency across buckets and maintain the delinquency rates within the monthly target.
• Prepare weekly arrears reports for the branches and follow up with them to ensure full repayment.
• Undertake regular customer visits for follow up and collection of overdue payment
• Obtain daily updates on delinquent portfolio and initiate detailed account level high-ticket account.
• Ensure monthly loan recovery work plan has been firmly implemented by account officers and debt collection officers.
• Initiate legal actions against chronic defaulters, repossession and sales of property mortgaged for loans.
• Prepare demand letters and ensure that they are forwarded to the defaulting clients.
• Overall assessment of Non-Performing Loans, Debt Recovery success rate, critically reviewing the amount due in an efficient and cost-effective way.
• Trained and mentored new employees on risk and recovery analysis, documentation and performance strategies.
• Established procedures for collection of past due amounts.
• Planning and closely coordinating the debt recovery process with various stakeholders including Lawyers, Valuers and Auctioneers to avoid undue delay and recovery cost escalation
• Undertake actions to reduce arrears, including the holding of regular recovery meetings in the branch.
• Organizing recovery meetings in the Branch.
• Performing confiscations and visits to difficult arrears client, their guarantors and collateral providers
• Coaching of loan officers in recovery techniques and arrears management.
• Arrears reporting to BM and documentation of recovery of difficult arrears clients.
• Identify best practices in regarding the recovery of amount in arrears and communicate them to Branch staff and BM.
• Providing guides on recovery techniques and arrears management to credit staff in the branch.
• Developing and executing recovery strategies for all written off cases.
• Explaining the bank's product to potential clients and opening Loan applications.
• Conducting loan analysis by visiting the business and household of clients and guarantors and preparing a loan proposal according to the bank's credit procedures and policies.
• Participating as a member of credit committee and monitoring loan repayment and loan recovery.
• Comply with the bank's code of conduct and policy, credit procedures and other regulations.
