AHP Healthcare has a telephone system that is capable of recording conversations. Like many other organisations, this is a standard practice that allows the recording of telephone calls for quality monitoring, training, compliance and security purposes.
All incoming & outgoing calls will be recorded and will be retained for a limited period after which they will be deleted unless retained for the purposes specified in this policy.
Recordings will only be used for the purposes specified in this policy. There is a recorded message in place to inform callers that their call is being recorded.
In order to maintain high standards and protect the public and staff we need to record all telephone calls received into each of our branches and retain them for a limited period of time. We shall ensure that the use of these recordings is fair and that we comply with the requirements of the relevant legislation.
All calls made to AHP Healthcare will be recorded. Under normal circumstances, a call will not be retrieved or monitored unless:
Personal data collected in the course of recording activities will be processed fairly and lawfully in accordance with data protection law. It will be:
not kept for longer than necessary and will be securely destroyed once the issue(s) in question have been resolved.
Your information may be shared with other organisations if they have a legal right to it. However, your call will never be used for marketing or other business development purposes.
Where call recording facilities are being used, we will inform the caller that their call is being monitored/recorded for quality/training purposes so that they have the opportunity to consent by continuing with the call or hanging up.
We will publish our policy on our website.